Ordering
Can I change or cancel an order after placing it?
Yes, until your order enters processing. In practice that means before the 2:00 PM GMT/BST (United Kingdom time) cut-off has passed for your order. Write to support@averose-fashion.com with your order number as soon as you can. Once the parcel has been handed to the carrier we cannot stop it, and the return route applies instead.
I have not received a confirmation e-mail. What now?
Check your spam and promotions folders first, since automated confirmations often land there. If there is still nothing after three business days, e-mail us at support@averose-fashion.com with the name and address you used and we will look it up.
Delivery
What does delivery cost?
Nothing. Delivery is free on every order within the United Kingdom, at £0.00, with no minimum order value and no surcharges. Every parcel is sent tracked and insured at no extra cost.
How long will my order take?
Processing takes 1-2 business days (Monday to Friday) and delivery takes a further 5-8 business days (Monday to Saturday). That gives a total of 6-10 business days from the moment you order. Orders placed before 2:00 PM GMT/BST (United Kingdom time) on a business day enter processing the same day.
Where do you deliver?
Within the United Kingdom only, which includes England, Scotland, Wales and Northern Ireland. If a country cannot be selected at checkout, we cannot ship there. Because we ship domestically, no customs or import charges arise.
My parcel is late or has stopped moving. What should I do?
Delivery times are estimates and can stretch during busy periods or bad weather. If your order clearly exceeds the total of 10 business days, e-mail support@averose-fashion.com with your order number. We will chase the consignment with the carrier and make sure you end up with either the dress or your money.
Returns and Refunds
How long do I have to return something?
You have 14 days from the day your order arrives to tell us you want to cancel. After telling us, you then have a further 14 days to post the goods back. Sending us the message within the first 14 days is what keeps the deadline, even if the parcel travels back later.
Who pays for the return postage?
If you have simply changed your mind, you pay the cost of sending it back, and the amount depends on the service you choose. If the item is faulty or we sent you the wrong thing, we pay. There is no restocking fee in either case.
How long does a refund take?
Once your return arrives with us and has been checked, we refund within 5 business days to the original payment method. In any event we refund no later than 14 days after receiving your cancellation notice. Your bank or payment provider may take a few further days to show the credit.
Can I exchange instead of returning?
Yes, for a different size or a different colour. Please announce the exchange first by e-mail to support@averose-fashion.com, telling us the order number, the item and what you would like instead. We will confirm the next steps in writing. If your preferred size or colour is unavailable, we treat it as a return and refund instead.
The Dresses and Sizing
What sizes do you carry?
Sizes vary by dress and are shown in the size selector on each product page. Across the shop they run from XS through S, M, L and XL to 2XL, 3XL and 4XL, with the exact range depending on the individual dress. We use one size notation throughout the shop, so 2XL always appears as 2XL.
How should I choose a size?
The sizes offered for a dress are listed on its product page, and only the sizes shown there are available. We do not publish body measurement charts, and we do not make claims about how a particular dress fits, because we would only be guessing. If you are unsure, e-mail support@averose-fashion.com before ordering and we will tell you what we can. If a size turns out to be wrong, the exchange route above is open to you.
How accurate are the colours in the photographs?
Every colour has its own photograph, and selecting a colour on the product page switches the main image to that colour. Screens do render colour differently, so a shade can look slightly different on your device than in reality. If a colour matters a great deal for your event, write to us before ordering.
What do the product descriptions tell me?
They describe what is visible in the photographs: the neckline, the sleeve, the length, the silhouette, the pattern, closures, pockets, ruching and how the fabric falls. We deliberately do not state fibre content, care instructions or centimetre measurements, because we cannot verify those and would rather say nothing than guess.
Payment
Which payment methods can I use?
At the moment the checkout offers card payment, PayPal and Shop Pay. The payment step of the checkout is always the definitive list, so if what you see there differs from this answer, the checkout is right. We do not offer instalment or buy-now-pay-later arrangements, and any digital wallet button depends on your device and browser. All prices are shown and charged in pounds sterling (GBP), and the final price at checkout is the price you pay.
Contact
How do I reach you?
By e-mail at support@averose-fashion.com, or through the form on our contact page. We answer Monday to Friday, 9:00 AM to 3:00 PM GMT/BST (United Kingdom time). We do not operate a telephone line, so e-mail is the fastest route to us. Please include your order number where you have one.
Contact
Trade Name: Averose
Business and returns address: 70 Grosmont Rd, Middlesbrough TS6 8HN, United Kingdom
E-Mail: support@averose-fashion.com
Support Hours: Monday to Friday, 9:00 AM to 3:00 PM GMT/BST (United Kingdom time)