Contact
Questions about an order, a delivery, a return or a size are all welcome. E-mail is the fastest way to reach us, and we answer during the support hours below. Please include your order number where you have one, so we can look the order up straight away.
We do not operate a telephone line. Everything is handled in writing, which also means you have a record of what was agreed.
What we can help with
- The status of an order that has already been placed
- Changing an address, size or colour before the order enters processing
- Starting a return, cancelling an order or arranging an exchange
- A faulty item or a wrong delivery
- Which sizes and colours are available for a particular dress
Response times
We aim to answer within two business days during the support hours below. Messages that arrive outside those hours, or at weekends and on United Kingdom public holidays, are picked up on the next business day.
Contact
Trade Name: Averose
Business and returns address: 70 Grosmont Rd, Middlesbrough TS6 8HN, United Kingdom
E-Mail: support@averose-fashion.com
Support Hours: Monday to Friday, 9:00 AM to 3:00 PM GMT/BST (United Kingdom time)